Warranty and complaints

We want you to be satisfied with our products and our photography and film services. Has something gone wrong? Please let us know so we can assess the situation and work together to find an appropriate solution.

Statutory warranty on products

Consumer products are covered by a statutory warranty: a product must meet what you can reasonably expect of it under normal use. The duration depends on the product and circumstances; the same fixed warranty period does not automatically apply to every product.

Complaints about film developing or scans

Analogue film can be affected by exposure, camera settings, light leaks, age, storage, previous damage and other circumstances outside the developing process. Do you see streaks, colour deviations, blank frames, damage or another problem? Contact us and, where possible, send examples. We will then assess whether the cause may lie in the developing or scanning process.

When making a complaint, keep your negatives, the film roll or packaging and your order details until the complaint has been resolved. These may be needed to assess the cause.

How to submit a complaint

Email info@foto-denhaag.nl or use our contact page. Please include your name, order number, a clear description of the complaint and relevant photos or sample scans.

Handling your complaint

We acknowledge your complaint and aim to assess it as quickly as possible. If an investigation is needed, we will let you know what further information or materials we require. Where a complaint is justified, we offer a solution appropriate to the situation and the customer's statutory rights.

Not satisfied with the solution?

We always try to resolve complaints directly. You also retain the rights and options available to you as a consumer under Dutch and European consumer legislation.

Foto Americaine / Analog Film Lab
Wagenstraat 41
2512 AP The Hague
info@foto-denhaag.nl